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Your Account, Your Rules – How botak77 Works

When you open an account with us, you're joining a platform built around fair play, secure deposits and fast payouts.

Account security from day oneTransparent deposit and withdrawal rulesYour data stays yours
botak77 Your Account, Your Rules – How botak77 Works
HELP AND CONTACT

How to Reach Us About Your Account

Team online

Live Chat

Chat directly with our support team in English via the help icon in your account lobby. Available during your local playing hours.

Email Support

Send account questions or disputes to our support address. We reply within 48 hours, or sooner if urgent.

In-App Help

Open the Help menu from your account dashboard to view our full terms, FAQs and dispute procedures.

SECURITY AND DATA

How We Protect Your Account and Information

Account Verification

When you open an account, we verify your identity and payment details to prevent fraud and money laundering. This is how we keep your balance safe.

Data Retention

We store your account records, transaction history and deposit/withdrawal history for seven years for regulatory compliance and your own reference.

Encryption and Privacy

Your deposits, withdrawals and account activity are encrypted end-to-end. We never sell your data and share it only with payment processors and regulators where required.

Withdrawal Verification

Before we pay out, we verify the withdrawal request matches your registered payment method to prevent unauthorised transfers and fraud.

Dispute Resolution

If you dispute a transaction or account action, contact our support team with details. We investigate within 7–10 business days and respond in writing.

Policy Updates

We may update these Terms & Conditions. You'll receive notice via email or in-app alert. Continued use of your account means you accept the changes.

Frequently Asked About Our Terms

You may hold only one account per person. Multi-accounting — creating more than one account under your name or another's — is prohibited and grounds for immediate account closure and balance forfeiture. Players in Medan and across Indonesia must follow this rule to keep the platform fair.

Your account name must stay the same as your identity verification document. Payment methods can be updated via your Account Settings only if you request verification first. Contact support if you need to add a new DANA, OVO, GoPay or QRIS account linked to your profile.

Use the 'Forgot Password' link on the login page to reset it via email. If you can't access your email, contact our support team with proof of identity. We'll verify your details and restore your account access within 24 hours.

Yes. All deposits to your account are recorded in our system the moment they clear from DANA, OVO, GoPay or QRIS. If our platform goes offline, your balance is safe and restored when service returns. We maintain daily backups of all account data.

We retain all account records, deposits, withdrawals and game history for seven years or as local law requires. You can download your transaction history anytime from your Account Settings. This protects both you and botak77 in case of disputes.

Yes. Contact our support team to request a full data export in portable format, or to permanently delete your account. We'll provide a copy within 14 days. Deletion is final; your balance must be withdrawn before deletion is processed.

Change your password immediately and contact our support team with details of the suspicious activity. We'll review your account, dispute any unauthorised transactions, and secure your account. Report issues within 72 hours for fastest resolution.